Vavra, Terry G.
Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra - Milwaukee, Wis. : ASQ Quality Press, c2002 - 307 p. : ill. + 1 CD-ROM
Includes bibliographical references and index
0873895002
CONSUMER SATISFACTION--STATISTICAL METHODS
QUESTIONNAIRES
ISO 9000 SERIES STANDARDS--HANDBOOKS, MANUALS, ETC.
HF5415.335 / V387C
Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra - Milwaukee, Wis. : ASQ Quality Press, c2002 - 307 p. : ill. + 1 CD-ROM
Includes bibliographical references and index
0873895002
CONSUMER SATISFACTION--STATISTICAL METHODS
QUESTIONNAIRES
ISO 9000 SERIES STANDARDS--HANDBOOKS, MANUALS, ETC.
HF5415.335 / V387C