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Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra

By: Vavra, Terry G.
Material type: materialTypeLabelBookPublisher: Milwaukee, Wis. : ASQ Quality Press, c2002Description: 307 p. : ill. + 1 CD-ROM.ISBN: 0873895002.Call No.: HF5415.335 V387C Subject(s): CONSUMER SATISFACTION -- STATISTICAL METHODS | QUESTIONNAIRES | ISO 9000 SERIES STANDARDS -- HANDBOOKS, MANUALS, ETCBibliography, etc. Note: Includes bibliographical references and index
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Book Shelves 		HF5415.335 V387C (Browse shelf) Available 200209140040

Includes bibliographical references and index

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