Basch, Michael D.
Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - Upper Saddle River, N.J. : Financial Times/Prentice Hall, c2002 - 274 p. : ill. - Financial Times Prentice Hall books .
Includes index
0130353310
CORPORATE CULTURE
ORGANIZATIONAL EFFECTIVENESS
QUALITY OF WORK LIFE
CUSTOMER LOYALTY
CORPORATE CULTURE--CASE STUDIES
ORGANIZATIONAL EFFECTIVENESS--CASE STUDIES
HD58.7 / B372C
Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch - Upper Saddle River, N.J. : Financial Times/Prentice Hall, c2002 - 274 p. : ill. - Financial Times Prentice Hall books .
Includes index
0130353310
CORPORATE CULTURE
ORGANIZATIONAL EFFECTIVENESS
QUALITY OF WORK LIFE
CUSTOMER LOYALTY
CORPORATE CULTURE--CASE STUDIES
ORGANIZATIONAL EFFECTIVENESS--CASE STUDIES
HD58.7 / B372C