| 000 -LEADER |
|---|
| fixed length control field |
01618nam0a22002890a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000117059 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190423171717.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s2002 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0130353310 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2003005595 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD58.7 |
| Item number |
B372C |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Basch, Michael D. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Customer culture : |
| Remainder of title |
how FedEx and other great companies put the customer first every day / |
| Statement of responsibility, etc. |
Michael D. Basch |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Upper Saddle River, N.J. : |
| Name of publisher, distributor, etc. |
Financial Times/Prentice Hall, |
| Date of publication, distribution, etc. |
c2002 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
274 p. : |
| Other physical details |
ill. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Financial Times Prentice Hall books |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
CORPORATE CULTURE |
|
|---|
| Topical term or geographic name entry element |
ORGANIZATIONAL EFFECTIVENESS |
|
|---|
| Topical term or geographic name entry element |
QUALITY OF WORK LIFE |
|
|---|
| Topical term or geographic name entry element |
CUSTOMER LOYALTY |
|
|---|
| Topical term or geographic name entry element |
CORPORATE CULTURE |
| General subdivision |
CASE STUDIES |
|
|---|
| Topical term or geographic name entry element |
ORGANIZATIONAL EFFECTIVENESS |
| General subdivision |
CASE STUDIES |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A40065 |
| Link information for field corresponding to 9XX field |
Sep 1 2003 10:17AM |
| 991 ## - |
|---|
| -- |
02 |
| -- |
05 |
| -- |
การจัดการ ผู้นำ จิตวิทยาธุรกิจ พฤติกรรมองค์การ การวิจัยธุรกิจ หุ้นส่วนบริษัท การควบคุมคุณภาพ การบริหารสำนักงาน การบริหารสำนักงาน การบริหารโครงการ การสื่อสารธุรกิจ การบริหารธุรกิจขนาดย่อม การบริหารโครงการขององค์การ การสื่อสารในธุรกิจ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |