BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog

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Saxton, Matthew L.

Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson Jr. - Amsterdam : Academic Press, c2002 - 208 p. : ill. - Library and information science .

Includes bibliographical references and index

ISBN: 0125877803

Subjects--Topical Terms:
REFERENCE SERVICES (LIBRARIES)
INTERVIEWING
LIBRARY SERVICES
INFORMATION SERVICES

LC Class. No.: Z711 / S297U

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