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Understanding reference transactions : transforming an art into a science / Matthew L. Saxton, John V. Richardson Jr.

By: Saxton, Matthew L.
Contributor(s): Richardson, John V., Jr.
Material type: materialTypeLabelBookSeries: Library and information science.Publisher: Amsterdam : Academic Press, c2002Description: 208 p. : ill.ISBN: 0125877803.Call No.: Z711 S297U Subject(s): REFERENCE SERVICES (LIBRARIES) | INTERVIEWING | LIBRARY SERVICES | INFORMATION SERVICESBibliography, etc. Note: Includes bibliographical references and index
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Book Shelves 		Z711 S297U (Browse shelf) Available 200406040188

Includes bibliographical references and index

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