Thompson, Harvey
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004 - 210 p.
Includes index
0131453564
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION
HF5415.525 / T465W
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson - Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004 - 210 p.
Includes index
0131453564
CUSTOMER LOYALTY
CUSTOMER RELATIONS
CONSUMER SATISFACTION
HF5415.525 / T465W