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Who stole my customer?? : winning strategies for creating and sustaining customer loyalty / Harvey Thompson

By: Thompson, Harvey.
Material type: materialTypeLabelBookPublisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2004Description: 210 p.ISBN: 0131453564.Call No.: HF5415.525 T465W Subject(s): CUSTOMER LOYALTY | CUSTOMER RELATIONS | CONSUMER SATISFACTIONGeneral Note: Includes index
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Book Shelves 		HF5415.525 T465W (Browse shelf) Available 200409020046

Includes index

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