Smith, Ian
Meeting customer needs / Ian Smith - 3rd ed. - Amsterdam : Butterworth-Heinemann, c2003 - 218 p. : ill. - Chartered Management Institute series .
Includes index
075065984X
MARKETING--MANAGEMENT
CUSTOMER SERVICES
HF5415 / S647M 2003
Meeting customer needs / Ian Smith - 3rd ed. - Amsterdam : Butterworth-Heinemann, c2003 - 218 p. : ill. - Chartered Management Institute series .
Includes index
075065984X
MARKETING--MANAGEMENT
CUSTOMER SERVICES
HF5415 / S647M 2003