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Meeting customer needs / Ian Smith

By: Smith, Ian.
Material type: materialTypeLabelBookSeries: Chartered Management Institute series.Publisher: Amsterdam : Butterworth-Heinemann, c2003Edition: 3rd ed.Description: 218 p. : ill.ISBN: 075065984X.Call No.: HF5415 S647M 2003 Subject(s): MARKETING -- MANAGEMENT | CUSTOMER SERVICESGeneral Note: Includes index
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Book Shelves 		HF5415 S647M 2003 (Browse shelf) Available 200410280058

Includes index

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