Shaw, Colin
The DNA of customer experience : how emotions drive value / Colin Shaw - Basingstoke : Palgrave Macmillan, 2007 - 166 p. : ill.
Includes bibliographical references and index
9780230500006
CUSTOMER RELATIONS
EMOTIONS
HF5415.5 / S528D
The DNA of customer experience : how emotions drive value / Colin Shaw - Basingstoke : Palgrave Macmillan, 2007 - 166 p. : ill.
Includes bibliographical references and index
9780230500006
CUSTOMER RELATIONS
EMOTIONS
HF5415.5 / S528D