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The DNA of customer experience : how emotions drive value / Colin Shaw

By: Shaw, Colin.
Material type: materialTypeLabelBookPublisher: Basingstoke : Palgrave Macmillan, 2007Description: 166 p. : ill.ISBN: 9780230500006.Call No.: HF5415.5 S528D Subject(s): CUSTOMER RELATIONS | EMOTIONSBibliography, etc. Note: Includes bibliographical references and index
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Book Shelves 		HF5415.5 S528D (Browse shelf) Available 200805200006

Includes bibliographical references and index

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