Niven, Paul R.
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven - 2nd ed. - Hoboken, N.J. : Wiley, c2008 - 365 p. : ill.
Includes bibliographical references and index
9780470180020
TOTAL QUALITY MANAGEMENT IN GOVERNMENT
ADMINISTRATIVE AGENCIES--MANAGEMENT--EVALUATION
NONPROFIT ORGANIZATIONS--MANAGEMENT--EVALUATION
BENCHMARKING (MANAGEMENT)
PERFORMANCE STANDARDS
ORGANIZATIONAL EFFECTIVENESS--MEASUREMENT
JF1525 .T67 / N583B 2008
Balanced scorecard step-by-step for government and nonprofit agencies / Paul R. Niven - 2nd ed. - Hoboken, N.J. : Wiley, c2008 - 365 p. : ill.
Includes bibliographical references and index
9780470180020
TOTAL QUALITY MANAGEMENT IN GOVERNMENT
ADMINISTRATIVE AGENCIES--MANAGEMENT--EVALUATION
NONPROFIT ORGANIZATIONS--MANAGEMENT--EVALUATION
BENCHMARKING (MANAGEMENT)
PERFORMANCE STANDARDS
ORGANIZATIONAL EFFECTIVENESS--MEASUREMENT
JF1525 .T67 / N583B 2008