Kazanjian, Kirk
Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian. - New York, N.Y. : Crown Business, c2013. - 257 p. : ill.
Includes index
9780385346948
Customer services
Loyalty
Corporate culture
Organizational behavior
Brand loyalty
Customer loyalty
HF 5415.5 / K392D
Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian. - New York, N.Y. : Crown Business, c2013. - 257 p. : ill.
Includes index
9780385346948
Customer services
Loyalty
Corporate culture
Organizational behavior
Brand loyalty
Customer loyalty
HF 5415.5 / K392D