Driving loyalty : turning every customer and employee into a raving fan for your brand / Kirk Kazanjian.
By: Kazanjian, Kirk.
Material type: BookPublisher: New York, N.Y. : Crown Business, c2013Description: 257 p. : ill.ISBN: 9780385346948.Call No.: HF 5415.5 K392D Subject(s): Customer services | Loyalty | Corporate culture | Organizational behavior | Brand loyalty | Customer loyaltyGeneral Note: Includes indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF 5415.5 K392D (Browse shelf) | Available | 201310250015 |
Includes index
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