Goldstein, Sheldon D.
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. - Milwaukee, Wis. : ASQ Quality Press, c2010. - 124 p. : ill. ;.
Includes bibliographical references and index.
9780873897754
2009028328
Consumer satisfaction.
Customer loyalty.
Customer relations.
HF5415.335 / G642S
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein. - Milwaukee, Wis. : ASQ Quality Press, c2010. - 124 p. : ill. ;.
Includes bibliographical references and index.
9780873897754
2009028328
Consumer satisfaction.
Customer loyalty.
Customer relations.
HF5415.335 / G642S