| 000 -LEADER |
|---|
| fixed length control field |
00765nam a2200241 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000299469 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190826143549.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
090709s2010 wiua f 000 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER |
|---|
| LC control number |
2009028328 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780873897754 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.335 |
| Item number |
G642S |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Goldstein, Sheldon D. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Superior customer satisfaction and loyalty : |
| Remainder of title |
engaging customers to drive performance / |
| Statement of responsibility, etc. |
Sheldon D. Goldstein. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Milwaukee, Wis. : |
| Name of publisher, distributor, etc. |
ASQ Quality Press, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
124 p. : |
| Other physical details |
ill. ;. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction. |
|
|---|
| Topical term or geographic name entry element |
Customer loyalty. |
|
|---|
| Topical term or geographic name entry element |
Customer relations. |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A47060 |
| Link information for field corresponding to 9XX field |
20140703 |
| 991 ## - |
|---|
| -- |
02 |
| -- |
02 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |