Goodman, John A.
Customer experience 3.0 : high-profit strategies in the age of techno service / John A. Goodman. - New York, N.Y. : AMACOM, c2014. - 244 p. : ill.
Includes bibliographical references and index.
9780814433881
Customer services.
Customer services--Technological innovations.
Customer relations.
HF5415.5 / G662C 2014
Customer experience 3.0 : high-profit strategies in the age of techno service / John A. Goodman. - New York, N.Y. : AMACOM, c2014. - 244 p. : ill.
Includes bibliographical references and index.
9780814433881
Customer services.
Customer services--Technological innovations.
Customer relations.
HF5415.5 / G662C 2014