Jurewicz, Lynn.
High tech, high touch library customer service through technology / [electronic resource] : Lynn Jurewicz and Todd Cutler. - Chicago : American Library Association, 2003. - 1 online resource
Includes bibliographical references (p. 135-137) and index.
9780838908600 9780838998526 (electronic bk.)
Libraries and the Internet.
Public services (Libraries)--Technological innovations.
Customer services--Technological innovations.
Library Web sites.
Z674.75.I58 / J87 2003
High tech, high touch library customer service through technology / [electronic resource] : Lynn Jurewicz and Todd Cutler. - Chicago : American Library Association, 2003. - 1 online resource
Includes bibliographical references (p. 135-137) and index.
9780838908600 9780838998526 (electronic bk.)
Libraries and the Internet.
Public services (Libraries)--Technological innovations.
Customer services--Technological innovations.
Library Web sites.
Z674.75.I58 / J87 2003