Saxton, Matthew L. 1969-
Understanding reference transactions transforming an art into a science / [electronic resource] : Matthew L. Saxton, John V. Richardson, Jr. - San Diego, Calif. : Academic Press, c2002. - 1 online resource. - Library and information science .
Includes bibliographical references (p. 191-194) and index.
9780125877800
Reference services (Libraries)
Interviewing.
Z711 / .S28 2002
Understanding reference transactions transforming an art into a science / [electronic resource] : Matthew L. Saxton, John V. Richardson, Jr. - San Diego, Calif. : Academic Press, c2002. - 1 online resource. - Library and information science .
Includes bibliographical references (p. 191-194) and index.
9780125877800
Reference services (Libraries)
Interviewing.
Z711 / .S28 2002