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Understanding reference transactions [electronic resource] : transforming an art into a science / Matthew L. Saxton, John V. Richardson, Jr.

By: Saxton, Matthew L. (Matthew Locke), 1969-.
Contributor(s): Richardson, John V, 1949-.
Material type: materialTypeLabelBookSeries: Library and information science.Publisher: San Diego, Calif. : Academic Press, c2002Description: 1 online resource.ISBN: 9780125877800.Call No.: Z711 .S28 2002 Subject(s): Reference services (Libraries) | InterviewingOnline resources: Electronic Resources Bibliography, etc. Note: Includes bibliographical references (p. 191-194) and index.
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Includes bibliographical references (p. 191-194) and index.

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