BILL PRICE; DAVID JAFFE.
FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource]. - SAN FRANCISCO : BERRETT-KOEHLER, 2022. - 1 online resource
1523000155 9781523000159
Customer relations.
Customer services--Management.
Consumer satisfaction.
Service industries--Customer services.
Electronic books.
HF5415.5
658.8/12
FRICTIONLESS ORGANIZATION;DELIVER GREAT CUSTOMER EXPERIENCES WITH LESS EFFORT [electronic resource]. - SAN FRANCISCO : BERRETT-KOEHLER, 2022. - 1 online resource
1523000155 9781523000159
Customer relations.
Customer services--Management.
Consumer satisfaction.
Service industries--Customer services.
Electronic books.
HF5415.5
658.8/12