Munoz-Seca, Beatriz, 1953-
How to get things right : a guide to finding and fixing service delivery problems / Beatriz Munoz-Seca ; translated by Michael Martin Roberts. - 1 online resource. - IESE business collection .
Includes bibliographical references and index.
9783030140885 (electronic bk.) 9783030140878
Service industries--Management.
Service industries--Quality control.
HD9980.5 / M866H 2019
How to get things right : a guide to finding and fixing service delivery problems / Beatriz Munoz-Seca ; translated by Michael Martin Roberts. - 1 online resource. - IESE business collection .
Includes bibliographical references and index.
9783030140885 (electronic bk.) 9783030140878
Service industries--Management.
Service industries--Quality control.
HD9980.5 / M866H 2019