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How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts.

By: Muñoz-Seca, Beatriz, 1953- [author.].
Contributor(s): Roberts, Michael Martin [translator.].
Material type: materialTypeLabelBookSeries: Palgrave Macmillan IESE business collection: Publisher: Cham : Palgrave Macmillan, 2019Description: 1 online resource : color illustrations.Content type: text Media type: computer Carrier type: online resourceISBN: 9783030140885; 3030140881.Call No.: HD9980.5 Subject(s): Service industries -- Management | Service industries -- Quality control | BUSINESS & ECONOMICS / Industrial Management | BUSINESS & ECONOMICS / Management | BUSINESS & ECONOMICS / Management Science | BUSINESS & ECONOMICS / Organizational BehaviorGenre/Form: Electronic books.DDC classification: 658.4013 Online resources: EBSCOhost Local Note(s): Added to collection customer.56279.3
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Online resource; title from PDF title page (EBSCO, viewed June 13, 2019)

Added to collection customer.56279.3

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