| 000 -LEADER |
|---|
| fixed length control field |
00988nam0a22002410a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000114947 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190423171336.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s2000 xxk fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0273649310 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2003003463 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
C533C |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Clegg, Brian |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Capturing customers' hearts : |
| Remainder of title |
leave your competition to chase their pockets / |
| Statement of responsibility, etc. |
Brian Clegg |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
London : |
| Name of publisher, distributor, etc. |
Financial Times/Prentice Hall, |
| Date of publication, distribution, etc. |
2000 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
223 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
CUSTOMER LOYALTY |
|
|---|
| Topical term or geographic name entry element |
CUSTOMER RELATIONS |
|
|---|
| Topical term or geographic name entry element |
CONSUMER SATISFACTION |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A36070 |
| Link information for field corresponding to 9XX field |
May 17 2003 2:31PM |
| 991 ## - |
|---|
| -- |
02 |
| -- |
02 |
| -- |
การตลาด การขาย การผลิต การบริหารผลิตภัณฑ์ การส่งเข้า - ออก การควบคุมคุณภาพ พฤติกรรมผู้บริโภค |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |