| 000 -LEADER |
|---|
| fixed length control field |
01685nam0a22002770a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000130767 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190530154009.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
s1996 xxu fnx000 000 0neng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0786303328 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2004009966 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
A384M |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Aguilar, Leslie |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Multicultural customer service : |
| Remainder of title |
providing outstanding service across cultures / |
| Statement of responsibility, etc. |
Leslie Aguilar, Linda Stokes |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, N.Y. : |
| Name of publisher, distributor, etc. |
McGraw-Hill, |
| Date of publication, distribution, etc. |
c1996 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
136 p. : |
| Other physical details |
ill. |
| 490 0# - SERIES STATEMENT |
|---|
| Series statement |
Business skills express series |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
CUSTOMER SERVICES |
| General subdivision |
SOCIAL ASPECTS |
|
|---|
| Topical term or geographic name entry element |
INTERCULTURAL COMMUNICATION |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Stokes, Linda |
| Dates associated with a name |
1954- |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| b |
200410220055 |
| p |
420.00 |
| n |
BUK |
| r |
SID02 RONO20040560 ORDNO1 |
| t |
10 |
| c |
10 |
| l |
B |
| h |
HF5415.5 |
| j |
0 |
| i |
A384M |
|
|---|
| b |
200410140024 |
| p |
420.00 |
| n |
BUK |
| r |
SID02 RONO20040560 ORDNO1 |
| t |
10 |
| c |
10 |
| l |
B |
| h |
HF5415.5 |
| j |
0 |
| i |
A384M |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A40064 |
| Link information for field corresponding to 9XX field |
Oct 28 2004 11:04AM |
| 991 ## - |
|---|
| -- |
02 |
| -- |
05 |
| -- |
การจัดการ ผู้นำ จิตวิทยาธุรกิจ พฤติกรรมองค์การ การวิจัยธุรกิจ หุ้นส่วนบริษัท การควบคุมคุณภาพ การบริหารสำนักงาน การบริหารสำนักงาน การบริหารโครงการ การสื่อสารธุรกิจ การบริหารธุรกิจขนาดย่อม การบริหารโครงการขององค์การ การสื่อสารในธุรกิจ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |