000 -LEADER |
fixed length control field |
00895nam a2200277 i 4500 |
001 - CONTROL NUMBER |
control field |
000312893 |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20190826145731.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
141121s2015 enka f b 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9781138789838 |
050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
B877C 2015 |
100 1# - MAIN ENTRY--PERSONAL NAME |
Personal name |
Buttle, Francis, |
Relator term |
author. |
245 14 - TITLE STATEMENT |
Title |
Customer relationship management : |
Remainder of title |
concepts and technologies / |
Statement of responsibility, etc. |
Francis Buttle and Stan Maklan. |
250 ## - EDITION STATEMENT |
Edition statement |
Third edition |
264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
Place of production, publication, distribution, manufacture |
London : |
Name of producer, publisher, distributor, manufacturer |
Routledge, |
Date of production, publication, distribution, manufacture, or copyright notice |
2015 |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxv, 400 pages : |
Other physical details |
colour illustrations. |
336 ## - CONTENT TYPE |
Content type term |
text |
Source |
rdacontent. |
337 ## - MEDIA TYPE |
Media type term |
unmediated |
Source |
rdamedia. |
338 ## - CARRIER TYPE |
Carrier type term |
volume |
Source |
rdacarrier. |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc. note |
Includes bibliographical references and index |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name entry element |
Customer relations |
General subdivision |
Management |
700 1# - ADDED ENTRY--PERSONAL NAME |
Personal name |
Maklan, Stan, |
Relator term |
author. |
946 ## - LOCAL PROCESSING INFORMATION (OCLC) |
a |
85-2 |
b |
New titles in May 2017 |
990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
Link information for 9XX fields |
A47060 |
Link information for field corresponding to 9XX field |
20170509 |
991 ## - |
-- |
adm |
-- |
mar |
942 ## - ADDED ENTRY ELEMENTS (KOHA) |
Source of classification or shelving scheme |
|
Koha item type |
Books |