The customer differential (Record no. 252330)

000 -LEADER
fixed length control field 00842nam a22002294a 4500
003 - CONTROL NUMBER IDENTIFIER
control field TH-BaBU
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20211009164407.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 000928s2001 nyua b 001 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780814406229
International Standard Book Number 9780814425657 (electronic bk.)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency TH-BaBU
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .N947 2001
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Nykamp, Melinda.
245 14 - TITLE STATEMENT
Title The customer differential
Medium [electronic resource] :
Remainder of title the complete guide to implementing customer relationship management /
Statement of responsibility, etc. Melinda Nykamp.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York, N.Y. :
Name of publisher, distributor, etc. AMACOM,
Date of publication, distribution, etc. c2001.
300 ## - PHYSICAL DESCRIPTION
Extent 1 online resource.
500 ## - GENERAL NOTE
General note Includes index.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
General subdivision Management.
Topical term or geographic name entry element Data mining.
856 41 - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier <a href="http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=56744&site=ehost-live&scope=site">http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=56744&site=ehost-live&scope=site</a>
Public note Electronic Resources
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type E-Book

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