Customer once, client forever (Record no. 253808)
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000 -LEADER | |
---|---|
fixed length control field | 00967nam a22002414a 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | TH-BaBU |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20220326125435.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 000913s2001 dcu b 001 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780938721826 |
International Standard Book Number | 9780938721192 (electronic bk.) |
040 ## - CATALOGING SOURCE | |
Original cataloging agency | DLC |
Transcribing agency | TH-BaBU |
050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
Classification number | HF5415.5 |
Item number | .B799 2001 |
100 1# - MAIN ENTRY--PERSONAL NAME | |
Personal name | Buckingham, Richard, |
Dates associated with a name | 1963- |
245 10 - TITLE STATEMENT | |
Title | Customer once, client forever |
Medium | [electronic resource] : |
Remainder of title | 12 tools for building lifetime business relationships / |
Statement of responsibility, etc. | Richard Buckingham ; foreword by Paul B. Brown. |
250 ## - EDITION STATEMENT | |
Edition statement | 1st ed. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | Washington, D.C. : |
Name of publisher, distributor, etc. | Kiplinger Books, |
Date of publication, distribution, etc. | c2001 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | 1 online resource. |
504 ## - BIBLIOGRAPHY, ETC. NOTE | |
Bibliography, etc. note | Includes bibliographical references and index. |
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical term or geographic name entry element | Customer services |
Geographic subdivision | United States. |
Topical term or geographic name entry element | Consumer satisfaction |
Geographic subdivision | United States. |
856 41 - ELECTRONIC LOCATION AND ACCESS | |
Uniform Resource Identifier | <a href="http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=74354&site=ehost-live&scope=site">http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=74354&site=ehost-live&scope=site</a> |
Public note | Electronic Resources |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | E-Book |
No items available.