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Customer once, client forever [electronic resource] : 12 tools for building lifetime business relationships / Richard Buckingham ; foreword by Paul B. Brown.

By: Buckingham, Richard, 1963-.
Material type: materialTypeLabelBookPublisher: Washington, D.C. : Kiplinger Books, c2001Edition: 1st ed.Description: 1 online resource.ISBN: 9780938721826; 9780938721192 (electronic bk.).Call No.: HF5415.5 .B799 2001 Subject(s): Customer services -- United States | Consumer satisfaction -- United StatesOnline resources: Electronic Resources Bibliography, etc. Note: Includes bibliographical references and index.
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Includes bibliographical references and index.

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