Managing quality customer service
By: Martin, William B.
Material type: BookPublisher: London : Kogan Page, 1997Description: 91.Call No.: HF5415.5 M377M Subject(s): CONSUMER SATISFACTION | COMMERCECurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 M377M (Browse shelf) | Available | 203020 |
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HF5415.5 M324I Information masters : secrets of the customer race | HF5415.5 M343C 2015 Customer's new voice : | HF5415.5 M376T 2015 Trend-driven innovation / | HF5415.5 M377M Managing quality customer service | HF5415.5 M42 Cases in marketing of services : an international | HF5415.5 M653 Moment of truth : | HF5415.5 M82M The management and marketing of services |
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