Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry
By: Zeithaml, Valarie A.
Contributor(s): Parasuraman, A | Berry, Leonard L.
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HF5415.5 Y43Z Zero Time : providing instant customer value--every time, all the time | HF5415.5 Y43Z Zero Time : providing instant customer value--every time, all the time | HF5415.5 Z322C Communicating with customers : service approaches, ethics, and impact | HF5415.5 Z447D Delivering quality service : | HF5415.5 Z454S The service edge : 101 companies that profit from customer care | HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : | HF5415.525 ท333ก 2559 กำจัดจุดอ่อนก่อนลูกค้าหายไป : |
Includes bibliographical references and index
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