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Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA

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BookPublisher: New York, N.Y. : HarperBusiness, 1998Description: 234.Call No.: HF5415.5 C877 Subject(s): CUSTOMER SERVICES -- CASE STUDIES

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Current location	Call number	Status	Date due	Barcode
Main Campus Book Shelves	HF5415.5 C877 (Browse shelf)	Available		240120000048

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