Managing the guest experiene in hospitality / Robert C. Ford, Cherrill P. Heaton
By: Ford, Robert Clayton.
Contributor(s): Heaton, Cherrill P.
Material type: BookPublisher: Africa : Delma Thomson Learning, c2000Description: 432 p.ISBN: 0766814157.Call No.: TX 911.3 .C8 F672M Subject(s): HOSPITALITY INDUSTRY -- CUSTOMER SERVICESBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | TX 911.3 .C8 F672M (Browse shelf) | Checked out | 2025-01-14 | 291120010014 |
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Includes bibliographical references and index
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