Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller
By: Jacka, J. Mike.
Contributor(s): Keller, Paulette J.
Material type:
BookPublisher: New York, N.Y. : Wiley, c2002Description: 300 p. : ill.ISBN: 0471079774.Call No.:
HF5415.335
J324B
Subject(s): CONSUMER SATISFACTION | CUSTOMER RELATIONS | REENGINEERING (MANAGEMENT)Bibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.335 J324B (Browse shelf) | Available | 200306060094 |
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| HF5415.335 B586D 2013 Delivering effective social customer service : | HF5415.335 G642S Superior customer satisfaction and loyalty : | HF5415.335 J324B Business process mapping : | HF5415.335 J324B Business process mapping : | HF5415.335 O448S 2015 Satisfaction : | HF5415.335 V387C Customer statisfaction measurement simplified : | HF5415.349 B734E 2015 Estimation of willingness-to-pay : theory, measurement, application / |
Includes bibliographical references and index
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