Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller

By: Jacka, J. Mike.
Contributor(s): Keller, Paulette J.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : Wiley, c2002Description: 300 p. : ill.ISBN: 0471079774.Call No.: HF5415.335 J324B Subject(s): CONSUMER SATISFACTION | CUSTOMER RELATIONS | REENGINEERING (MANAGEMENT)Bibliography, etc. Note: Includes bibliographical references and index
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HF5415.335 J324B (Browse shelf) Available 200306060094

Includes bibliographical references and index

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