Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.
By: Ford, Robert C.
Contributor(s): Sturman, Michael C | Heaton, Cherrill P.
Material type:
BookPublisher: Australia : Delmar Cengage Learning, 2012Description: 516 p. : ill. (chiefly col.), col. maps.ISBN: 9781439060322.Call No.:
TX 911.3 .M27
F672M
Subject(s): Hospitality industry -- Management | Hospitality industry -- Customer servicesBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | TX 911.3 .M27 F672M (Browse shelf) | Checked out | 2024-08-05 | 201201060022 |
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Includes bibliographical references and index
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