What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle.
By: Freemantle, David.
Material type: BookPublisher: London : Nicholas Brealey, 2004Description: 304 p. : ill.ISBN: 1857882067.Call No.: HF 5415.525 F733W Subject(s): Customer loyalty | Customer relations | Service industriesBibliography, etc. Note: Includes bibliographical references and indexCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF 5415.525 F733W (Browse shelf) | Checked out | 2024-08-05 | 201202080027 |
Includes bibliographical references and index
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