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This is service design thinking : basics--tools--cases / concept and editing Marc Stickdorn, Jakob Schneider ; authors Kate Andrews ... [et al.].

Contributor(s): Stickdorn, Marc | Schneider, Jakob | Andrews, Kate.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2011Description: 373 p. : ill. (some col.).ISBN: 9781118156308.Call No.: HF 5415.5 T447 Subject(s): Service industries -- Management | Customer services | Creative ability in business | Lateral thinkingBibliography, etc. Note: Includes bibliographical references and index
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Includes bibliographical references and index

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