|
|
1.
|
|
5 star service : how to deliver exceptional customer service / Michael Heppell.
by Heppell, Michael [author.]. Edition: Third edition.Material type:  Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Copyright date: Harlow : Pearson Education, ©2015Other title: Five star service.Accession number(s): 2016000003821.Availability: Items available for loan: Main Campus [Call number: HF5415.5 H466F 2015] (1).
|
|
|
2.
|
|
Auditing your customer service : the foundation for success
by Leppard, John | Molyneux, Liz. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Routledge, 1994Accession number(s): 205132.Availability: Items available for loan: Main Campus [Call number: HF5415.5 L466A] (1).
|
|
|
3.
|
|
|
|
|
4.
|
|
Be your customer's hero : real-world tips & techniques for the service front lines / Adam Toporek.
by Toporek, Adam. Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Copyright date: New York, N.Y. : AMACOM American Management Association, ©2015Other title: Be your customer's hero : real-world tips and techniques for the service front lines.Accession number(s): 2016000003848.Availability: Items available for loan: Main Campus [Call number: HF5415.5 T666B 2015] (1).
|
|
|
5.
|
|
|
|
|
6.
|
|
Best practices : building your business with customer-focused solutions
by Hiebeler, Robert | Kelly, Thomas B | Ketteman, Charles. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York, N.Y. : Touchstone, 2000Accession number(s): 70920000016.Availability: Items available for loan: Main Campus [Call number: HF5415.5 H532B] (1).
|
|
|
7.
|
|
|
|
|
8.
|
|
Card games for developing service / Susan El-Shamy, Gayle Stuebe
by El-Shamy, Susan | Stuebe, Gayle. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Aldershot : Gower, c2000Accession number(s): 200605300009.Availability: Items available for loan: Main Campus [Call number: HF5415.5 E473C] (1).
|
|
|
9.
|
|
Case studies in service operations
by Colley, John L. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Belmont, Calif. : Wadsworth Pub. Co., 1996Accession number(s): 183143.Availability: Items available for loan: Main Campus [Call number: HD9980.5 C644C] (1).
|
|
|
10.
|
|
|
|
|
11.
|
|
|
|
|
12.
|
|
Complete book of ready-to-use customer service scripts
by Ramundo, Michael C. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Paramus, N.J. : Prentice Hall, 1997Accession number(s): 224449.Availability: Items available for loan: Main Campus [Call number: HF5415.5 R358C] (1).
|
|
|
13.
|
|
|
|
|
14.
|
|
|
|
|
15.
|
|
Customer care : how to create an effective customer focus
by Cook, Sarah, 1955-. Edition: 3rd ed.Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London : Kogan Page, 2000Accession number(s): 170820000010.Availability: Items available for loan: Main Campus [Call number: HF5415.5 C664C 2000] (1).
|
|
|
16.
|
|
Customer communications in marketing 2004-2005 / Maggie Jones and Alison Cheeseman
by Jones, Maggie | Cheeseman, Alison. Material type: Book; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Amsterdam : Elsevier, 2004Other title: CIM coursebook : customer communications in marketing 2004-2005.Accession number(s): 200509170002, 200510250045.Availability: Items available for loan: Main Campus [Call number: HF5718 J663C 2004] (1).
|
|
|
17.
|
|
|
|
|
18.
|
|
Customer experience for dummies / by Roy Barnes and Bob Kelleher.
by Barnes, Roy A [author] | Kelleher, Bob [author]. Material type: Book; Format:
print
; Literary form:
Not fiction
; Audience:
Specialized;
Publisher: Hoboken, N.J. : John Wiley & Sons, 2015Accession number(s): 2017000001688.Availability: Items available for loan: Main Campus [Call number: HF5415.5 B376C 2015] (1).
|
|
|
19.
|
|
|
|
|
20.
|
|
Customer loyalty : how to earn it, how to keep it
by Griffin, Jill. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: San Francisco, Calif. : Jossey-Bass, 1997Accession number(s): 208380.Availability: Items available for loan: Main Campus [Call number: HF5415.5 G743C] (1).
|