Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.
By: Ptacek, Rob.
Contributor(s): Motwani, Jaideep.
Material type:
BookPublisher: Chelsea, Mich. : MSC Media, c2011Description: 520 p. : ill., forms.ISBN: 9781450766333.Call No.:
HF 5415.5
P722P
Subject(s): Customer services -- Quality control | Service industries -- Customer services -- Quality control | Six sigma (Quality control standard) | Lean manufacturingGeneral Note: Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries! | Includes index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF 5415.5 P722P (Browse shelf) | Checked out | 2025-01-14 | 201308190032 |
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| HF5415.5 P396H Handbook of CRM : | HF5415.5 P396H Handbook of CRM : | HF5415.5 P466M 2011 Managing customer relationships : | HF 5415.5 P722P Pursuing perfect service : | HF5415.5 R352D Design and management of service processes : keeping customers for life | HF5415.5 R352D Design and management of service processes : keeping customers for life | HF5415.5 R358C Complete book of ready-to-use customer service scripts |
Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries!
Includes index
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