The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook.
By: Beemer, C. Britt [author].
Contributor(s): Shook, Robert L [author].
Material type:
BookCopyright date: New York, N.Y. McGraw-Hill Professional, ©2009Description: xvii, 332 pages.Content type: text Media type: unmediated Carrier type: volumeISBN: 9780071603652.Call No.:
HF5415.5
B435C 2009
Subject(s): Customer relationsBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 B435C 2009 (Browse shelf) | Available | 2016000003953 |
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Includes bibliographical references and index
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