Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson.
By: Blunt, Carolyn.
Contributor(s): Hill-Wilson, Martin.
Material type:
BookPublisher: Chichester : Wiley, c2013Description: 238 p. : ill.ISBN: 9781118562570.Call No.:
HF5415.335
B586D 2013
Subject(s): Customer services | Consumer satisfaction | Customer relations -- ManagementGeneral Note: Includes index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.335 B586D 2013 (Browse shelf) | Available | 2017000001266 |
Includes index
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