BANGKOK UNIVERSITY LIBRARY AND LEARNING SPACE catalog › Results of search for 'au:"Heaton, Cherrill P."'

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	1.		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C \| Sturman, Michael C \| Heaton, Cherrill P. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Australia : Delmar Cengage Learning, 2012Accession number(s): 201201060022.Availability: No items available Checked out (1). Place hold Add to cart (remove)
	2.		Managing the guest experiene in hospitality / Robert C. Ford, Cherrill P. Heaton by Ford, Robert Clayton \| Heaton, Cherrill P. Material type: Book; Literary form: Not fiction ; Audience: Specialized; Publisher: Africa : Delma Thomson Learning, c2000Accession number(s): 291120010014.Availability: No items available Checked out (1). Place hold Add to cart (remove)

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