Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller
By: Jacka, J. Mike.
Contributor(s): Keller, Paulette J.
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Current location | Call number | Status | Date due | Barcode |
---|---|---|---|---|
Main Campus Book Shelves | HF5415.335 J324B (Browse shelf) | Available | 200306060094 |
Includes bibliographical references and index
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