Quality in the travel and hospitality industries [electronic resource] / Patrick Mene
By: Mene, Patrick.
Material type: BookPublisher: New York, N.Y. : McGraw-Hill, c2001Description: 1 online resource.ISBN: 9780071390743 (electronic bk.).Call No.: HD62.15 .M46 2001 Subject(s): Total quality management -- Handbooks, manuals, etc | Tourism | Hospitality industry | Process controlOnline resources: Electronic ResourcesNo physical items for this record
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