How to get things right : a guide to finding and fixing service delivery problems / Beatriz Muñoz-Seca ; translated by Michael Martin Roberts.
By: Muñoz-Seca, Beatriz [author.].
Contributor(s): Roberts, Michael Martin [translator.].
Material type:![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
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Online resource; title from PDF title page (EBSCO, viewed June 13, 2019)
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