Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
By: Wiersema, Frederik Derk, ed.
Material type: BookPublisher: New York, N.Y. : HarperBusiness, 1998Description: 234.Call No.: HF5415.5 C877 Subject(s): CUSTOMER SERVICES -- CASE STUDIESCurrent location | Call number | Status | Date due | Barcode |
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Main Campus Book Shelves | HF5415.5 C877 (Browse shelf) | Available | 240120000048 |
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