Inghilleri, Leonardo
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. - New York, N.Y. : AMACOM, c2010. - 170 p.
Includes bibliographical references and index
9780814415382
Customer services
Consumer satisfaction
Customer loyalty
HF5415.5 / I533E
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. - New York, N.Y. : AMACOM, c2010. - 170 p.
Includes bibliographical references and index
9780814415382
Customer services
Consumer satisfaction
Customer loyalty
HF5415.5 / I533E