Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
By: Inghilleri, Leonardo.
Contributor(s): Solomon, Micah.
Material type:
BookPublisher: New York, N.Y. : AMACOM, c2010Description: 170 p.ISBN: 9780814415382.Call No.:
HF5415.5
I533E
Subject(s): Customer services | Consumer satisfaction | Customer loyaltyBibliography, etc. Note: Includes bibliographical references and index
| Current location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|
| Main Campus Book Shelves | HF5415.5 I533E (Browse shelf) | Available | 201009210121 |
Includes bibliographical references and index
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