Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

By: Inghilleri, Leonardo.
Contributor(s): Solomon, Micah.
Material type: materialTypeLabelBookPublisher: New York, N.Y. : AMACOM, c2010Description: 170 p.ISBN: 9780814415382.Call No.: HF5415.5 I533E Subject(s): Customer services | Consumer satisfaction | Customer loyaltyBibliography, etc. Note: Includes bibliographical references and index
Tags from this library: No tags from this library for this title. Log in to add tags.
    Average rating: 0.0 (0 votes)
Current location Call number Status Date due Barcode
Main Campus
Book Shelves
HF5415.5 I533E (Browse shelf) Available 201009210121

Includes bibliographical references and index

There are no comments for this item.

to post a comment.


- Copyright © 2022 Library and Learning Space -

Powered by Koha