| 000 -LEADER |
|---|
| fixed length control field |
00966nam0a22002650a04500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
000291456 |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20190826141123.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
140521s2010 nyu f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9780814415382 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
2010003429 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HF5415.5 |
| Item number |
I533E |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Inghilleri, Leonardo |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Exceptional service, exceptional profit : |
| Remainder of title |
the secrets of building a five-star customer service organization / |
| Statement of responsibility, etc. |
Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York, N.Y. : |
| Name of publisher, distributor, etc. |
AMACOM, |
| Date of publication, distribution, etc. |
c2010. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
170 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
|
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
|
|---|
| Topical term or geographic name entry element |
Customer loyalty |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Solomon, Micah |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| b |
201009210121 |
| p |
878.00 |
| n |
BUR |
| r |
SID02 RONO20100446 ORDNO43 |
| g |
PC |
| t |
10 |
| c |
190 |
| l |
B |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] |
|---|
| Link information for 9XX fields |
A54083 |
| Link information for field corresponding to 9XX field |
20150114 |
| 991 ## - |
|---|
| -- |
02 |
| -- |
00 |
| -- |
คณะบริหารธุรกิจ |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Books |